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Refund & Payments Policy

Effective date: 31 July 2026 · Version 2026-07-31

This policy explains how payments, cancellations, and refunds will work on YoluBand. It exists now so you can read the rules before paid features ever launch.

At the date of this version, YoluBand is a free service and takes no payments. There is nothing to refund. This policy takes practical effect only when paid plans launch; when that happens we will announce it in the app, show prices clearly before any charge, and present this policy again at the point of purchase.

When paid features launch, we plan to offer monthly subscriptions and one-time exam-preparation packages, priced in Azerbaijani manat (AZN), inclusive of any applicable taxes, shown before you pay. Subscriptions renew automatically until cancelled; we will state the price and renewal date before you are charged and send a reminder before each renewal. You will be able to cancel at any time from your account settings. Cancelling stops future renewals, and you keep access until the end of the period you already paid for.

Your refund rights are grounded in the consumer-protection law of the Republic of Azerbaijan and any mandatory law of the country where you live; nothing in this policy reduces those rights. In particular, for distance purchases Azerbaijani law (the Law "On Electronic Commerce") gives you the right to withdraw from the contract within 7 business days without giving reasons; with your consent, that statutory right ends once we begin providing the digital service within that period. We will ask for this consent at the point of purchase. Nothing in this policy limits your statutory remedies for a defective service (free remediation, price reduction, or termination with a refund). Our 14-day baseline below is always at least as long as the statutory withdrawal period. Beyond your statutory rights, we commit to the following baseline:

  • First purchase, 14 days: if you are unhappy with your first purchase of a subscription or package, you may request a full refund within 14 days of the charge.
  • Consumed digital services: where the law permits, a refund request made after substantial use of the paid features in the billing period (for example, a large share of the period's AI-graded submissions already consumed) may be refused or granted in part. Your first-purchase right above and your mandatory statutory rights always prevail.
  • Renewal charges: if a subscription renewed and you have not used the paid features since that renewal, ask us within 14 days of the renewal charge and we will refund it.
  • Faulty service: if a paid feature was materially unavailable or defective during your billing period, tell us and we will remedy it by fixing the problem, extending your access, or refunding proportionally.
  • App-store purchases: purchases made through Apple's App Store or Google Play are refunded through Apple or Google under their rules; we will point you to the right place and support your request where we can.

Write to hello@yoluband.az from your account email with the date of the charge and, if you wish, the reason. We confirm receipt, decide within a reasonable period, and pay approved refunds back to your original payment method. Where the statutory right of withdrawal applies, we pay within the 7-day period the law sets. We never charge a fee for asking.

We may update this policy, for example when payment providers or plans are finalised. We announce material changes through an in-app notice. The date at the top is the effective date. The Azerbaijani-language version of this policy is the governing version. Questions: hello@yoluband.az.